Shipping & Returns

Shipping & Returns

Effective date: 2026-05-26

We ship every NuveRise order with care and discretion. This page explains how shipping works, what to expect, and what to do if anything arrives damaged or incorrect.

Order Processing

Orders are reviewed and packed within 1–2 business days of payment confirmation. Orders placed on weekends or U.S. holidays begin processing on the next business day. You will receive a confirmation email immediately after checkout, and a second email with tracking information the moment your order ships.

Shipping

All orders are shipped in discreet plain packaging. There are no brand names, logos, or product descriptions visible on the outside of the package. The return label is generic. Whoever sees the box on your doorstep cannot tell what's inside.

  • Delivery time: 3–5 business days after order confirmation for standard domestic shipping.
  • Tracking: A tracking number will be emailed to you as soon as your order leaves our facility. If you do not see it in your inbox within 2 business days, please check your spam folder before reaching out.
  • Carriers: We use USPS and UPS, selected based on destination and package weight.
  • Address accuracy: Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer. Re-shipment to a corrected address will incur an additional shipping fee.

International Shipping

At this time, NuveRise ships within the United States only. We do not currently offer international shipping. We hope to expand in the future — follow our Instagram, @nuverise, for updates.

Damaged or Incorrect Items

If your order arrives damaged, or if you received the wrong item, contact us within 48 hours of confirmed delivery with the following:

  • Your order number.
  • A clear photo of the damaged item or incorrect product, including the packaging.
  • A brief description of the issue.

We will make it right at no cost to you — either a replacement shipment or a refund for the affected item, at our discretion. Claims submitted more than 48 hours after confirmed delivery may not be eligible for resolution.

Returns

All sales are final on opened items. Due to the nature of our products, we cannot accept returns of opened items under any circumstances.

Unopened items in original, undamaged packaging may be returned within 7 days of delivery. To start an unopened return, contact us on Instagram with your order number before shipping anything back. The customer is responsible for return shipping; a restocking fee may apply at our discretion.

Refunds, when issued, are returned to the original payment method and may take 5–10 business days to appear on your statement, depending on your bank.

Lost or Stolen Packages

Once a package is marked "delivered" by the carrier, responsibility transfers to the recipient. If you believe a package was lost in transit or stolen after delivery, contact us within 7 days of the delivery scan and we will help you open a claim with the carrier. We are not able to issue automatic replacements for packages confirmed delivered by tracking.

Contact

Shipping questions or damage claims? Reach us on Instagram at @nuverise. Please include your order number in your message so we can help you faster.